All of our suppliers at DCOH, including Textum, Thyme Hospitality and Solis Real Estate, are required to provide business information to Eftsure for independent verification before conducting business with us and receiving payment.
Eftsure verifies all supplier details ensuring that supplier payments are protected against fraud and error. Once a supplier has been verified, it is an easy and seamless process.
Eftsure’s verification processes, including the phone call made to new suppliers, ensure the accuracy and legitimacy of your details.
The business information required for verification includes:
- Bank details
- ABN
- Trading name
- GST registration
- Company contact information.
Supplier data is stored in Eftsure servers, which are physically located in Australia, including back up servers. You may already be using Eftsure with other vendors. They presently work with many clients across Australia.
More information on Eftsure’s security standards and credentials can be found here: https://eftsure.com/en-au/security/
When you follow the instructions to verify your details on Eftsure’s website, you will see your bank account details are partly populated, which identifies you and names DCOH, which confirms the legitimacy of the email.
Emails will be received from our domains (ie verifications@dcoh.au) or verify@eft.eftsure.com.au, and all caller IDs and verification processes are denoted on the Eftsure website here: https://eftsure.com/en-au/supplier-information/
When completing a verification call with Eftsure, you can also request an additional verification legitimacy challenge to be completed via SMS. The legitimacy SMS will come from the senderID of “eftsure” and contain a link to the website page above.
If you are an existing supplier, you can update your details at any time by contacting our accounts team. They will provide you with an ‘Eftsure change request’ to update your information.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
When signing up as a new supplier, DCOH will request your company name and email address.
You will then receive an email invitation from Eftsure to register your details as a new supplier, including your:
- ABN,
- company name,
- address, email, and
- bank account details.
After registering your details, an Eftsure team member may contact you within 24-48 hours to verify the accuracy of the provided information.
You will receive a confirmation email from Eftsure once your data has been verified.
To update your details, contact our DCOH accounts team and request an ‘Eftsure change request’.
It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.
If in the event you choose not to validate your account details via the Eftsure bank link functionality, you can expect a phone call from a member of the Eftsure validation team who will verify your details over the phone.
Once Eftsure has finished the verification process, they securely pass your information to DCOH for entry into our finance system. You will then receive a confirmation email from Eftsure when your data has been verified.
You can also find specific information about the phone call process on EFTsure’s supplier information page, including a list of caller IDs that Eftsure uses to conduct verification calls: https://eftsure.com/en-au/supplier-information/
To update your details, please contact our accounts team and request an ‘Eftsure change request’.
You will receive an email from Eftsure with a link to update your data in their portal. After updating, you will receive a confirmation email once your data has been verified.
Depending on the data being updated, you may receive a phone call from an Eftsure team member to verify your details over the phone before receiving the confirmation email.
DCOH Support:
For more information about supplier management, please email: accounts@dcoh.au
Eftsure Support:
For further information, see Eftsure https://eftsure.com/en-au/supplier-information/
For Eftsure technical support, please call: 1300 985 976
Contact Eftsure customer support: Contact Us EFTsure website